Monday, May 31, 2010

happy birthday anita!!!

let me share with u about the little surprise we had for my fren, anita... :) sunday was her exact we decided to celebrate it today..we already told our plans to her mum n that they wud b notified if she wil b slightly late after work..n her mum is jus fun! she helped us hide this secret plan til the end...hehe..

after work..we jus came out with the plan to watch movie..using the excuse that wen yih had a buy 2 free 1 movie voucher expiring anita had no excuse since its the last date to use it..haha..coincidently..wen we left the office..komala was unsure if she locked the we took anita along to recheck..n it made things easier..wen yih n i cud go get the cake n buy the movie tickets pretending that our intentions were to queue for the tickets..hehe..n anita waited in mcd..den we came up with the cake..n she was definitely surprised altho she din show much expressions..=P

yummy choc cake :)
bday girl's favorite flavour!

the bday girl :)

it was not easy using my hp to get this awesome shot! hehe

by the time we finished eating n also snapping was time for our movie...the nightmare at elm street...its a horrifying thriller movie.. =/ but i shud say if u like thrills..this is a must watch movie..its all about murder cases in dreamland with actually happens in the world its like if sum1 is killed in dreamland..that sum1 is oso dead in the real world..sound funny?? watch it for proof..hehe

my ratings: 8/10★

i hope u enjoyed ur bday ur older den me officially..hehe.. =P hope u wil haf a great year ahead!!! 

me n the birthday girl!!! *hugs*


-thanks faithful listener-

movies to catch in june...

this is coming out on 10th june
its my number 1 priority...
heard lots of good comments bout it... :)

this is a chic-flick movie i think :P
gonna b in cinemas 3rd june
gotta save a girls day out for this..
or mebbe the guys wud love it too since she's hot..haha

this is a kiddy movie..but i like.. :)
it clashes with karate kid..10th june
but this is a must watch too...haih..
magical nanny!!!

hmmm...since u noe wat movie im into...lets start checking our schedule n popcorn outings shall begin.. :) besides this 3 movies...any others u wud like to recommend?? let me noe!!

-thanks faithful listener-

Saturday, May 29, 2010

presents from europe!!! :)

my mummy wen to europe for 15 days..n she is finally back home.. :) n of course she bought me presents..hehehe...

hard rock paris tee..

a nail clipper from rome

this crystal angel necklace is from austria

chocolates..from eveywer in europe..haha

goldie locks from england

cuckoo clock from germany

thanks mummy for all the wonderful gifts!!!! :) *hugs*

-thanks faithful listener-

Friday, May 28, 2010

Life as an intern: Week 8

This week was more research and calculations. I was looking forward to the calculations as I was doing research for almost 2 weeks. But sadly, we didn't manage to calculate much.


Erlang is a general-purpose concurrent programming language and runtime system. The sequential subset of Erlang is a functional language, with strict evaluation, single assignment, and dynamic typing. For concurrency it follows the Actor model. It was designed by Ericsson to support distributed, fault-tolerant, soft-real-time, non-stop applications. The first version was developed by Joe Armstrong in 1986. It supports hot swapping thus code can be changed without stopping a system. Erlang was originally a proprietary language within Ericsson, but was released as open source in 1998. While threads are considered a complicated and error-prone topic in most languages, Erlang provides language-level features for creating and managing processes with the aim of simplifying concurrent programming. Though all concurrency is explicit in Erlang, processes communicate using message passing instead of shared variables, which removes the need for locks.

Erlang B can determine the number of trunks, or lines, needed to handle a calling load during a one-hour period. However, the formula assumes that lost calls are cleared; i.e., if callers get a busy signal, they will never retry. This assumption means that Erlang B can underestimate the number of trunks needed. For this reason, it is best used in situations with few busy signals. The Erlang B Extended formula takes into account the callers who will immediately retry if their calls do not go through.

Erlang-B (sometimes also written without the hyphen Erlang B), also known as the Erlang loss formula, is a formula for the blocking probability derived from the Erlang distribution to describe the probability of call loss on a group of circuits (in a circuit switched network, or equivalent). It is, for example, used in planning telephone networks. The formula was derived by Agner Krarup Erlang and is not limited to telephone networks, since it describes a probability in a queuing system (albeit a special case with a number of servers but no buffer spaces for incoming calls to wait for a free server). Hence, the formula is also used in certain inventory systems with lost sales.

formula for Erlang B

Erlang C is a traffic modeling formula used in call center scheduling to calculate delays or predict waiting times for callers. Erlang C bases its formula on three factors: the number of reps providing service; the number of callers waiting; and the average amount of time it takes to serve each caller. Erlang C can also calculate the resources that will be needed to keep wait times within the call center's target limits. This method assumes that there are no lost calls or busy signals, and therefore may overestimate the staff that is required.

The Erlang C distribution is used for dimensioning server pools where requests for service wait on a first in, first out (FIFO) queue until an idle server is available. It is based on the following assumptions:
  • There are an infinite number of sources;
  • Calls arrive at random;
  • Calls are served in order of arrival;
  • Blocked calls are delayed; and
  • Holding times are exponentially distributed.
The Erlang C formula is used to predict the probability that a call will be delayed, and can be used to predict the probability that a call will be delayed more than a certain time. From that other key queue performance metrics can be calculated. The Erlang C formula is:

-thanks faithful listener-

my favorite performances of jake pavelka..... :)

if u all have been reading my sure u know im now crazy over the latest bachelor, jake pavelka..his fiancee is vienna girardi..n since the reality show was done..i felt like oh no...there is gonna b nothing else for me to download about him...hehe..besides those short interview clips..but he was given a chance to compete in dancing with the stars...n he did awesome!!!! i love his cha cha dance n also his waltz with watch him ya..i added the videos for ur pleasure too... :) check out the celebrity n his fiancee that im crazy about...hahaha...

isnt he stunning??? =P wonder wats nex that i can download about him.....hehe

-thanks faithful listener-

hello penang!!!

im home...after 4 and a half hours of bus journey...phew!! finally i can lie down on the bed!!! :) i arrived around 8.15 and my bro cam almost around 8.45!!! wonder wen is he punctual..hehehe... :P

den we went home to pick mum up for dinner..oh ya! mum is back from her 15 days europe tour...she has so much to sure she enjoyed! on the way to front of the greenlane mcd..sumone bang my bro's car from the back...we were all hungry but we still had to settle it 1st..haih... :( after the guys talked..they agreed upon RM200!! lucky sure the bang need more $$$ to repair..but bro said the guy doesnt look like he has more to bro is jus very kind..isnt he??? :)

den we went to Da Pan in town to haf was a really full n yummy dinner..or mebbe supper..hehe... :)

my cousin ~ me ~ mum ~ bro

2moro is a public holiday n i dun haf any plans...but since penang has a lot of temples..i dun think its very smart to b on the road tomoro n b caught in the heavy mebbe staying at home n catching up on more of my reality tv shows wud b awesome..hehehe...

for those celebrating wesak day...HAPPY WESAK DAY!!!

-thanks faithful listener-

Wednesday, May 26, 2010

happy 1 year old, baby blog... :)

its been a year since i started this blog..time really flies!!! i din even realise it til i flipped tru the pages of my diary n i marked this special date..

my blog is stories of my bitter sweet journey in life...this is the place wer is pour out my sorrows, confusion and sumtimes anger...*emo* haha...but most of the time..after i spill out everything tru blogging..i feel much much better..i can smile to the people im anger with..i can even focus on my priorities wen sorrows and burdens weigh my shoulders..n most importantly..i make my readers and frens laugh at the silly things i do n also the fun n happiness im in...

im looking forward to blogging more each day.. :) hope u peeps are looking forward to reading my blog too... :)

thank you, my faithful listener!!! -xoxo-

Tuesday, May 25, 2010

i ♥ reality tv shows!!!

ever since the month of april..i spent my freetime a lot with haf been follwing many many reality tv shows...n i love the suspense that leads from one episode to the other since there wil b eliminations n additional exciting drama..n of coz the fun of seeing the participant whom i dun like leaving the show n the participant whom im a fan of staying for another week... :)

the show i love most is.....

the bachelor
one bachelor finding love among 25 ladies...

mr jake pavelka - *charming* bachelor
 he is a pilot....n im wondering howcome he needs the media to find a wife?? :P
the romantic dates he plans can definitely win a girl's heart..

after 2 months...he proposed with a princess cut ring..awww

jake n vienna, the lucky one!

next that i love is...

the bachelorette
she is luckier..she got to choose among 30 gentlemen :)

after giving out roses for weeks...she found love! *smiles*
these shows are really romantic..

may they b happy always!! altho its jus a tv show..but they do get married..
they cant fake and act that out rite??

third best show is...

america's next top model
its nice seeing the girls with weird unique outfits and funny pretty make ups
and sumtimes often the winner is not my choice!!

i jus dun c wats so beautiful in her!! grrr...

another show i like is very motivating...

this series help people around the world lose weight
its beautiful seeing the obese people getting into shape!

this is wat they look in the beginning of the season..
wait for the after looks wen the finale is aired.. (2 more weeks time!)

watching exciting n challenging racing shows are so me!!
the participants travel to many many countries...all across the world!

the different participating groups..n the winner is the brothers team!! :)

i loved this coming series a little bit !!!

sew sew design design..
this series is filled with gays..oops..guys!
but luckily the winner is a real man..hehe..

seems that im really enjoying my tv series..n this is gonna b the main reason y i dun wan my semester to start...cause wen it does..i cant meet all the time..i need to date my books!!! arrrghh! but for the meantime..ENJOY! =D

-thanks faithful listener-

Friday, May 21, 2010

On The Wings Of Love

Just smile for me and let the day begin
You are the sunshine that lights my heat within
I'm sure that you're an angel in disguise
Come take my hand and together we will rise

On the wings of love
Up and above the clouds
The only way to fly
Is on the wings of love
On the wings of love
Only the two of us
Together flying high
Flying high Upon the wings of love

You look at me and I begin to melt
Just like the snow when a ray of sun is felt
I'm crazy bout ya baby can't you see
I'd be delighted if you could come with me

On the wings of love
Up and above the clouds
The only way to fly
Is on the wings of love
On the wings of love
Only the two of us
Together flying high
Flying high Upon the wings of love

Yes you belong to me
I'm yours exclusively
Right now we live and breathe Each other
Insepreble it seems,
We're flowing like a stream
Running free flowing
On the wings of love

On the wings of love
Up and above the clouds
The only way to fly
Is on the wings of love
On the wings of love
Only the two of us
Together flying high
Together flying high

On the wings of love
Up and above the clouds
The only way to fly
Is on the wings of love
On the wings of love
Only the two of us
Together flying high
Together flying high
Upon the wings of love

hope u all enjoyed the song :)

-thanks faithful listener-

Life as an intern: Week 7

a week in front of the computer

This week i was asked to search for the details of text-to-speech and speech-to-text plug-ins. I was given a template with various details needed. Some of the details were supplier name, best virtual person, integration with vendor products, integration with custom 3rd party application, product summary and Url. For this task, we were allowed to work in group. *big smiles*

Below are a few of the suppliers I have found:

  •  Nuance
  • IBM
  • Philips
  • Lumen Vox
  • Amcom Software
  • Sensory
Second half of the week, I was ask to research on contact center vendors. Many contact centers are heavy users of communications technology. Premise-based are the traditional equipments and software you need to install in the office. Hosted are those which you do not need to buy, just need to subscribe. 

Below are the list of Premise-Based contact center vendors:
  • Stratasoft
  • Vertical Networks
  • Avaya
  • Cisco
  • Zeacom
Below are the list of Hosted contact center vendors:
  • Eagle ACD
  • Five9
  • LivePerson
  • Envox Worldwide
  • Kunnect
wondering what's premise-based and hosted contact centers? I hope the diagram below helps.

premised-based contact center

hosted contact center

-thanks faithful listener-

Sunday, May 16, 2010

Happy Teachers Day!!! :)

that picture above reminds me of a teacher i had in my secondary..he loves using the ruler..haha..the has a saying 'no ruler, no future'..haha... =P

i wanna thank all my teachers who haf poured in so much knowledge into my many lessons they haf taught me..i wanna thanks my kindy teachers..n of coz my mum..since she is also my teacher wen i was in Bluebells..hehe.. :) nex are my convent teachers..thanks so much for baring with a talkative one..haha..hard to resist spanking me rite?? haha...but their patience was awesome!!! nex are my mrsm teachers..especially to my homeroom, drama, n choir teachers..u guys are awesome..being far away from home..but being jus like one of ur child..made my experience in boarding school fun!!! n lastly my uniten lecturers!!! thanks for helping me wen studies get tough.. :) n of coz to all my frens who are teachers...enjoy ur great appreciation day!!!

thank God all my teachers haf these great values..haha

Happy Teachers Day!!!

-thanks faithful listener-

Friday, May 14, 2010

Life as an intern: Week 6

its research again :(

1st topic: Text to Speech (TTS)

TTS is the ability of the operating system to play back printed text as spoken words. An internal driver, called a TTS engine, recognizes the text and using a synthesized voice chosen from several pre-generated voices, speaks the written text. A TTS engine is installed with the operating system. Additional engines are also available through third-party manufacturers. These engines often use a certain jargon or vocabulary; for example, a vocabulary specializing in medical or legal terminology. They can also use different voices allowing for regional accents such as British English, or speak a different language altogether such as German, French, or Russian. 

To determine the selected Text-to-Speech voice, follow these steps:
  1. Click Start, click Control Panel, and then double-click Speech.
    On the 
    Text-to-Speech tab, the displayed name in the Voice selection drop-down list is the currently active voice.
  2. Click Preview Voice to hear the active voice. The text is spoken and the words are highlighted as they are spoken.
To preview the Text-to-Speech voice, follow these steps:
  1. Click Start, click Control Panel, and then double-click Speech.
    On the 
    Text-to-Speech tab, the displayed name in the Voice selection drop-down list is the active voice.
  2. Click Preview Voice to hear the currently selected voice. The text is spoken and the words are highlighted as they are spoken.
  3. During playback, Preview Voice will change to Stop. Click Stop to interrupt the voice playback.
text to speech

2nd topic: Speech to Text

Speech recognition is the process of converting an acoustic signal, captured by a microphone or a telephone, to a set of words. The recognized words can be the final results, as for applications such as commands & control, data entry, and document preparation. They can also serve as the input to further linguistic processing in order to achieve speech understanding.

Speech recognition systems can be characterized by many parameters. An isolated-word speech recognition system requires that the speaker pause briefly between words, whereas a continuous speech recognition system does not. Spontaneous, or extemporaneously generated, speech contains disfluencies, and is much more difficult to recognize than speech read from script. Some systems require speaker enrollment - a user must provide samples of his or her speech before using them, whereas other systems are said to be speaker-independent, in that no enrollment is necessary. Some of the other parameters depend on the specific task. Recognition is generally more difficult when vocabularies are large or have many similar-sounding words. When speech is produced in a sequence of words, language models or artificial grammars are used to restrict the combination of words.
one of the speech to text applications

3rd topic: Predictive dialing

Predictive dialing uses a computer-based system that automatically dials groups of telephone numbers, and then passes calls to available operators or agents in a calling center once the calls are connected. The most common use of predictive dialing is in call centers which make large amounts of calls, such as those run by telemarketing companies. Predictive dialing was introduced for the purpose of increasing efficiency within calling centers. Prior to its development, most call centers used devices known as auto dialers, which were merely computers equipped with telephony boards that could dial a number without a caller having to manually enter it on a keypad. Predictive dialing is far more advanced than using an auto dialer because it monitors calls made to see how they are answered. If the call goes unanswered, is met with a busy signal or answering machine, or reaches a fax machine, the predictive dialer immediately ends the call. Only calls that are answered by a live person are put through to an operator. Therefore, productivity is increased because callers do not have to listen to unanswered calls or wait for someone to pick up. Predictive dialing is so named because it predicts when callers will become available to take a new call, and dials calls in advance. 

-thanks faithful listener-

Thursday, May 13, 2010

Taman Connaught Night Market...

this is the awesome L.O.N.G night market..

yesterday..after work..i went to the 'pasar malam' above.. :) its really long n there is so many things to see n eat..left and right!! i spent almost 3 hours there!! wow! n now my legs hurt..haha..

let me share with u sum yummy food i spotted..of coz i din eat all..but...i wish i cud..haha...

taiwan sausages stall
there were all sorts of flavours..spicy, original, bbq, honey n so many more!!
but i love bbq n original since im not a fan of chili :P

jeruk...hmmm *sour*
i would love to buy this..but sour sour things 4 me at night.. :(
it looks fresh tho..

crispy wraps..
there was like 20 over options..
mine was ham + cheese + onions + cucumbers + chili sauce *YUMMY*

bangkok sweet dessert
its sweet flour + santan + coconut :)
sounds yummy?? make sure u try..

cute cartoon cakes
i din try these at all..haha..dun fancy them! :P

this is the crocs jibbitz..bute???
thanks for this cute gift!!! :)

i bought a black bag.. :P
shopping is a must..haha..

i have so much fun yesterday...i jus love these outings!!!

-thanks faithful listener-