my supervisor briefing is on the call flow
thats a lot of ammendments rite?? haha..
Notes about the briefing:
We learnt what Cat and Sub Cat is all about. Look at the example below:
Cat Sub Cat
Specialized On Payment
Sub Category International
This week, I finished 80% of the call flow. I also finished the 30 Q&A. The editing of Text-to-Speech files were done by using Wave Pad Editor. We have learnt using this software beginning of industrial training.
Wave Pad Editor.
-thanks faithful listener-