Friday, April 23, 2010

Life as an intern: Week 3

This week was filled with research topics....i personally don't like researching but i must admit i do learn a lot.. :) but before that, i was asked to configure an IP phone using Linksys SIPURA. After all the configuration was done, I could make and receive calls from another IP phone and also from softphones, vice versa.

this is the IP phone

1st research topic: IVR customization.

Interactive Voice Response (IVR) is a computerized phone system that enables a person, typically a telephone caller, to make a selection from a voice menu. The selection is made using touchphone keypad entries or voice responses. The phone system plays pre-recorded voice prompts and the person presses a number on a telephone keypad to select the option associated with the voice prompt. This allows the person to communicate with the phone system and thus the computer system to either obtain information or to process a transaction.

this is a diagram of how a typical IVR works

2nd research topic: Find Me/Follow Me

Find me and follow me are two call forwarding services. Find me service allows the user to receive calls at any location while follow me service allows the user to be reached at any of several phone numbers. Find me and follow me services allows the user to have a convenient schedule. Customize your schedule according to the day, time and number to be reached right in your web account. This enables the system to dial the numbers according to your schedule when you receive a call. Besides that, find me and follow me services are very controllable and flexible. The user can simply modify the schedule through a phone or PC when an unexpected event occurs. Ways to be reached can also be modified at any time from any location.

find me/follow me

last research topic for the week: 3-party voice conferencing

Audio conferencing allows multiple parties to connect using devices such as phones or computers. This can be a solution for a number of problems that can arise when multiple parties need to meet. People who are distant and busy can save the travel time since the meeting can be conducted from a nearby phone or computer. A person who is bedridden can participate too. The cost that would be needed to book a meeting facility or host a lunch meeting can be saved.

There are numerous methods and technologies that support audio conferencing. Many telephone companies offer the capability of three-way calling. This allows a person to call two other people on separate lines and join them together to form a group. Each person in the group who has three-way calling has the ability to expand the meeting by adding to more people.

audio conferencing

thats all about my 3rd week as an intern...stay tune! :)

-thanks faithful listener-

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